Product Warranties, Returns and Refunds
Our products are manuafactured to the highest standards by high quality manufacturers. Each manufacturer warranties their products against defect and you will need to familiarise yourself with their warranty policies and your rights under those warranties.
Each manuafacturers warranty is a contract between the manufacturer and the end user of the product and does not hold Southern Sun Drones liable for any warranty action.
Southern Sun Drones can organise for Warranty repairs to be carried out by one of its suppliers best suited to carrying out those repairs. Any Returns required under any manufacturer warranty are as described in the specific manufacturer warranty for the product in question..
Warranties offered by manufacturers are in addition to warranties guaranteed under Australian Consumer Law.
Products will only be considered for Return if they;
- are not the product that you ordered, or
- they have arrived 'dead' or damaged in transit.
If your product is not what you ordered or has arrived dead or damaged please email the details to us WITHIN 24 Hours of receipt (firstname.lastname@example.org). Include images if possible showing any damage.
Please do not send your purchase back to the manufacturer or wholesale supplier.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the returned product meets the eligibility requirements at the top of the page a refund will be approved.
If a refund is approved, then your refund will be processed by us within 48 hours, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
To return your product, you must have first emailed us within 24 hours of receipt of your product. We will provide you with Instructions about how to return your product.
It is important that if the product is not what you ordered or arrives 'dead' or damaged that you CONTACT US WITHIN 24 HOURS as we will pay the cost of Return shipping in this instance.